HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?
DUE TO COVID-19, THERE MAY BE DELAYS IN DELIVERY ACROSS ALL CARRIERS, ESPECIALLY DURING THE HOLIDAY SEASON. PLEASE ORDER EARLY.
Orders are typically processed and shipped within 1-2 business days. Custom party boxes within 3-5 business days. There may be times when items are temporarily out-of-stock or on back order. We will notify you of any delays.
Please note that we are not responsible for any delays in transit times. Transit times are provided by the carrier, and may vary by destination, especially during peak seasons.
Shipping time does not include the day order is placed or the time to process the order. Weekends are not considered transit days for any of the below shipping methods.
For standard shipping, we recommend ordering at least 10 business days before your event to allow for processing and shipping time.
We strive to get your purchases to you quickly. However, we cannot guarantee exact shipping times.
DO YOU OFFER FREE SHIPPING?
At this time, we can only offer free standard shipping to the continental Australia on orders of minimum $35. If you select free shipping, we will send via the most affordable shipping option.
WHAT IF I GAVE YOU THE WRONG ADDRESS FOR SHIPPING?
Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes. The customer is responsible for ensuring we have the correct address before shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Reshipment on packages returned to us due to wrong address reship at the customer’s cost.
HOW DO YOU CHECK ON THE STATUS OF MY ORDER OR TRACK ONCE SHIPPED?
Please allow up to 2 business days for your order to be processed and shipped out. Once the order has been shipped, you should receive a shipping confirmation with tracking information at the email address provided when the order was placed. If you cannot find the shipping email in your inbox, please be sure to check your spam or junk file before contacting us for status.
WHAT IF THE TRACKING SHOWS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?
If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier. Unless you have opted to ensure these packages, we cannot be responsible for any refunds on lost or stolen packages. Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
WHAT IF MY PACKAGE ARRIVED AND AN ITEM WAS INCORRECT OR MISSING?
Please contact us as soon as possible, and we’ll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary. Please let us know what you ordered and what you received in its place.
WHAT IS YOUR RETURN POLICY?
We hope you are happy with your party goods, but if the products you purchase don’t work out, we will issue a refund for returns received within 14 days of the original purchase date. Clearance items, custom products, seasonal/holiday merchandise, and final sale items may not be returned.
Custom party boxes must be returned in full, individual items will not be accepted. All individual items in the box must be unopened and in their original packaging to be accepted for a refund.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Items must be unused and in their original packaging to be considered and you must notify us first for approval.
If you received a promotional discount or free shipping on your order, that amount will be deducted from your return.
Your credit/refund will be issued within 1 to 2 weeks from the time the goods are received. Refunds will be issued to the original funding source.